Darren D. McDougal

2002 Falcon Ridge Trail • Green Bay, WI 54313 • (602) 741-7149 • Darren@McDougal.me

Senior finance and operations executive with over 20 years of experience in organizational leadership, financial management, strategic planning, and cross-functional team leadership. Proven track record of driving organizational growth through financial stewardship, risk management, and team development. Experienced in managing global teams, financial budgeting, and forecasting.

Led financial oversight of the inventory portfolio, driving sales through strategic supply chain management and cost-effective purchasing decisions. Developed and implemented initiatives to reduce purchasing costs and optimize inventory control, enhancing profitability and operational sustainability. Produced monitoring and evaluation reports to support data-driven decision-making and continuous improvement of inventory processes. Collaborated with senior leadership to align financial operations with business objectives, ensuring efficient resource allocation and supporting long-term strategic planning.

Oversee staff across multiple states and ensure the company's financial success through effective management of sales, purchasing, profitability, and inventory. Build strong customer and vendor relationships while developing processes that align with the NetSuite ERP system to streamline sales, purchasing, and accounting functions. Provide technical and operational support to both the sales and accounting teams to maintain high customer satisfaction. Implement process improvements to drive operational consistency across the organization.

• Lead, mentor, and coach staff to strengthen supply chain and inventory management capabilities, including fostering positive relationships with suppliers to enhance customer satisfaction and business growth.

• Manage a geographically dispersed team, providing direct support to sales and accounting teams to meet evolving customer needs.

• Prepare detailed reports covering financial, purchasing, sales, customer inquiries, data analysis, inventory control, and vendor management to inform business decisions.

• Offer clear recommendations and insights to the management team to optimize existing business operations and identify new growth opportunities.

• Manage inventory levels by calculating stock requirements, setting competitive prices, and ensuring profitability and cost savings.

• Configure, maintain, and optimize the NetSuite ERP system, including leading the transition to Epicor ERP.

• Develop saved searches and reports in NetSuite to extract data for financial analysis, contributing to improved financial performance by aligning business strategies with cost and margin insights.

• Utilize Excel to analyze data from NetSuite reports, aiming to reduce inventory levels while meeting future demand, achieving over a 60% reduction in inventory levels.

Responsible for managing key accounts, fostering customer and vendor relationships, and identifying growth opportunities while ensuring high levels of customer satisfaction, cost savings, and improved equipment uptime.

• Conducted in-depth analytical reviews, including data mining and historical data trending, to implement impactful solutions that resulted in doubling sales and generating over $500k in savings for the customer.

• Developed long-term strategic supply chain partnerships with suppliers to drive business growth and sustainability.

• Achieved supply chain goals and cost savings through initiatives such as direct and alternate sourcing, repair alternatives, and negotiating strategic agreements with both vendors and customers.

• Reviewed RFQs and negotiated contracts to protect company interests while meeting customer requirements.

• Identified target market segments by researching, analyzing, and interpreting the competitive landscape, optimizing positioning for products and services in the market.

Customer Support Manager - Managed group leads, tech support, process engineers and field staff in a matrix organization which provided technical support for install base of photolithography tools at semiconductor customer sites across North America.

• Prepared department and project budgets and operated to within 5% of forecast using cost management skills

• Created and deployed a customer support strategy that included a reduction in customer escalations through implementation of a 24X7 Tech Support Call Center, which resulted in the additional benefit of reduced equipment downtime for customers and reduced escalation support costs

• Advised and trained customers on processes to best improve their tool performance

Speedfam/IPEC - Chandler, Arizona

1993 - 2000

International Technical Support Manager - Managed 6 international departments, which included Technical Support and Process Engineers in the USA and expatriates in Germany, England, Japan, Korea, Taiwan, and Singapore.  Educated and trained staff on doing business in a global environment and proper etiquette for the customers they would be visiting.  Provided on-site customer training so they could properly utilize the newly installed tools.  Forecasted costs and controlled budgets for each of the 6 departments and any new site start ups.

• Conducted customer meetings with sales staff to negotiate installation and post-sales support requirements

• Created a staff model in MS Excel using tool performance and staff utilization to forecast future support needs and cost as the foundation for forecasting budgets and quoting service contracts to customers

• Developed and implemented a 24X7 Customer Support Call Center

• Participated in the SAP roll out, was a user of SAP to enter budgets, run reports and track costs

• Performed analytical review of warranty, upgrade and support costs extracted from SAP for customer accounts to appraise costs, margins and Cost of Ownership

• Designed pricing models and provided customer price list guidelines to account managers to ensure that while securing new business, it would provide a positive contribution to the company

• Increased service revenue and improved customer satisfaction was achieved through implementation of account strategies that were developed in cross-functional teams to address service contracts, spares pricing and warranty commitments to support a global customer base

Tekcom - Tempe, Arizona

1990 - 1993

Engineering/Manufacturing Manager - Managed a cross functional team of employees in the Engineering, Maintenance, Production and Machine Shop departments. Responsible for quality production work and meeting quotas accomplished with motivated staff and reliable equipment.

• Increased production and quality by assigning Engineering and Maintenance staff to perform production work, which provided ownership and responsibility of tool set up and performance, resulting in higher levels of production, less scrap and ultimately lower costs

• Machine downtime was reduced 75% by implementing a PM program

• Designed and built specials tools to repair leads on surface mount devices and perform custom lead forming functions

Education

Master of Business Administration
Arizona State University
Tempe, Arizona

Bachelor of Science, Electronics Engineering
DeVry University
Phoenix, Arizona